01
Missed enquiries
Slow replies lose customers.
Turn WhatsApp enquiries into sales — automatically.
Tweaks responds to customer enquiries 24/7, answers product questions, collects order details and hands over to your team only when a customer is ready or needs human help.
The Problem
Your team shouldn't answer the same WhatsApp questions all day.
Faster replies — even when your team is busy.
02
Repeated questions
The same questions every day.
03
Overwhelmed staff
Too many chats to manage.
04
Lost sales
Interested customers disappear.
What Tweaks Handles
From first message to ready to order.
Tweaks handles the repetitive part of the sales conversation so your team can focus on customers who actually need human attention.
RespondTweaks Sales Desk
Instant 24/7 Replies
Tweaks responds to customer enquiries immediately, including evenings, weekends and busy periods when your team cannot reply.
WhatsApp enquiry
10:42 PM
Online
Hi, do you still have the black Samba in size 42?
Yes, size 42 is available. Would you like delivery or pickup?
Customer replied instantly — even after hours
AnswerTweaks Sales Desk
Product Questions Handled
Customers can ask about prices, availability, sizes, delivery, pickup and other common questions directly on WhatsApp.
Common customer question
“How much is delivery to Kilimani?”
Answered by Tweaks
Delivery information is provided using the business's approved pricing and delivery rules.
QualifyTweaks Sales Desk
Move Customers Toward an Order
Tweaks collects the information needed to understand what the customer wants and moves the conversation toward the next sales step.
Sales conversation
In progressProduct
Samba
Size
42
Quantity
1 pair
Fulfilment
Delivery
Details collected before your team steps in
HandoverTweaks Sales Desk
Human Help When It Matters
When a customer is ready to order or needs something the AI should not handle, Tweaks hands the conversation to your team with context.
Conversation status
Ready to order
Human handover
Your team receives the conversation with context.
No need to restart the conversation
Built for busy sales teams
Your team serves the customer.Tweaks keeps WhatsApp moving.
When your team is busy in-store, on another call or away from their phone, customer enquiries should not have to wait. Tweaks keeps the conversation going until your team actually needs to step in.
Replies while your team is busy
Handles repeated questions
Works after business hours
Hands over sales-ready customers
Book a DemoSee how it would work for your business
WhatsApp enquiry
Customer conversation
“Do you have this shoe in size 42?”
Tweaks is handling the enquiry
How It Works
From message toready to buy.
Tweaks handles the conversation and brings your team in when the customer is ready.
Human handover stays in your control
WhatsApp Sales Flow
One conversation. One clear next step.
Active
Step 01WhatsApp
Customer Messages
A customer asks about a product, price, size or delivery.
Step 02AI Sales Desk
Tweaks Replies
The Sales Desk answers instantly and keeps the conversation moving.
Step 03Sales Conversation
Details Collected
Product, quantity and fulfilment details are captured.
Step 04Sales Ready
Ready for Next Step
Ready to order, ready for pickup or human handover.
Sales ready
The Result
Fewer missed enquiries.More sales-ready conversations.
Tweaks keeps customers moving while your team focuses on selling.
24/7
Customer replies
Even after hours.
Instant
Response
No waiting.
Ready
Sales
Closer to ordering.
Clear
Handover
With full context.
Common Enquiries
The questions keep coming.Tweaks keeps answering.
Customers often ask the same questions before they are ready to buy. Tweaks handles those repetitive conversations instantly so your team does not have to type the same answers all day.
Product, price and availability questions
Delivery and pickup enquiries
Human handover when the customer is ready
Customer enquiries
WhatsApp Sales Desk
Online
Product availabilitynow
“Is this still available?”
Tweaks can respond
Size enquirynow
“Do you have this in size 42?”
Tweaks can respond
Product pricingnow
“What's the price?”
Tweaks can respond
Delivery enquirynow
“How much is delivery to Kilimani?”
Tweaks can respond
Pickup enquirynow
“Can I pick it up today?”
Tweaks can respond
Product variationnow
“Do you have this in black?”
Tweaks can respond
Sales Desk
Repetitive questions handled automatically
24/7
Book a Demo
See how Tweaks could handle your WhatsApp enquiries.
Show us how customers currently message your business. We'll show you where Tweaks fits.
24/7 customer replies
Fewer missed enquiries
Human handover when needed
Request a Demo